At CCSL we offer a fully supported product suite with highly skilled and practiced technicians in all of our facilities, combining this with the SOLIDWORKS community it will give you the confidence and assurance that their issues will be dealt with fast and appropriately.
CCSL offers has a wide range of supporting options at our disposal including live video support that allows us to see the issue directly on your screen, offering assistance with product features, menu commands, installation issues, and trouble shooting.
Our goal is to minimise the downtime for our customers and ensure that they are happy with the service we provide, accommodate their individual needs.
Our technical support line is enhanced compared to the traditional based call line by allowing our support specialists to interact with our customers live over the internet.
This method allows a quicker resolve time as we can assist and diagnose the problem regardless of your location.
We try to establish a relationship to all of our users so we can best accommodate their thinking processes so they are comfortable when trying to resolve an issue.