Software Support
Clients covered with active SolidWorks Subscription Service Contracts can use any of the following support services:
CCSL Telephone & Email Support
Telephone support available during office hours.
Call 01244 289350 or 02920 894744.
Send your support requests/queries to support@ccsl-cad.co.uk
CCSL Live Technical Support
Live technical support supplied by CCSL using GoToMeeting - for hosting online web meetings, offering assistance with product features, menu commands, installation issues, and trouble shooting.
Software Upgrades & Enhancements
Get automatic upgrades to the most current versions of SolidWorks software, including new releases and service packs. SolidWorks is continually improving its software and responds quickly to issues reported by customers. Automatic email notification keeps you on top of important news, service requests, and the latest software updates.
SolidWorks Knoweledge Base
Search a comprehensive library of documents, including Technical Articles, Help Topics, Tech Tips, Tech Alerts, Macros, and Best Practices, all written and reviewed by SolidWorks experts. In-depth articles give you insight into features, operations, and solutions covering all product capabilities. Whenever you need information - day or night - be confident that the answers are at your fingertips.
Enhancement Request Privileges
Your SolidWorks Subscription Services membership entitles you to make enhancement requests, so you can directly influence the future development of SolidWorks software. In fact, Subscription Services members initiate over 90 percent of the hundreds of enhancements introduced with each new release of SolidWorks software. You can even provide input on the functionality required for your specific use of the product.
SolidWorks Customer Portal
Gives you 24/7 online access to a full range of information and resources featuring:-
Find the latest versions of SolidWorks software and service pack updates.
Access the Knowledge Base, containing a wide range of technical documents and resources.
View your SRs (Service Requests).
View your SPRs (Bugs).
Make enhancement requests.
Participate in our discussion forums.
Review and register your software license and Subscription Service renewal information.
Edit your profile.
Access the Knowledge Base, containing a wide range of technical documents and resources.
View your SRs (Service Requests).
View your SPRs (Bugs).
Make enhancement requests.
Participate in our discussion forums.
Review and register your software license and Subscription Service renewal information.
Edit your profile.
